Cookie Policy

Information about our Use of Cookies

Our website (“Site”) uses cookies to distinguish you from other users of our Site.  Cookies are small files of letters and numbers which are downloaded to your browser, computer, tablet, mobile or similar device when you visit a website.  We store cookies on your browser or your device if you agree.

Where your browser settings have been set to automatically accept cookies, by remaining on our Site, we will take this to mean that you are happy to accept our use of cookies.  You can update these preferences at any time in the settings area of your chosen browser.

To block cookies, you can activate the setting on your browser allowing you to refuse the setting of all or some cookies.  However, if you use your browser settings to block some or all cookies (including essential cookies) the functionality of the site may be impaired or you may not be able to access all or part of our Site; this may hinder your intended use of the Site but it is your choice how you wish to set cookies preferences within your browser/device.

Use of cookies helps us to provide you with a positive experience when you browse our Site and also allows us to improve our Site and its functionality generally.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
  • Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the content provided through it more relevant to your interests. We may also share this information with third parties for this purpose.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.

We use the following analytical/performance cookies:

Google Analytics:

We use Google Analytics, which is a web analytics service helping us to understand how users visit and use our content and our Site.  It is provided by Google, Inc.  The cookies set by Google Analytics help us to understand and improve our Site, via reports that we can access about user data, but that data will not identify any particular user or visitor to our Site.  Futher details about Google’s processing of information can be found by reviewing their privacy policy, available at: 

If you wish to opt-out of these cookies you can do so here:

Ninja Forms:

We use Ninja Forms to provide a contact function via our Site.  Data sent via these forms may be retained for a period of time in order to ensure service levels and that correspondence has been directed to the correct person with the Company, to best meet a user’s request.

For further details, please see Ninja Forms’ privacy policy by clicking this link:


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking this link:

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following the opt-out link here: 

Live Chat:

Live Chat processes information in order to provide, maintain and facilitate the chat facility and to ensure continued functionality for our users to interact with us.  Live Chat may have access to geo-location data in order to best serve interaction requests and to, for example, ensure correct language preferences.

For further details, please see Live Chat’s privacy policy by clicking this link:

Our use of these cookies

These are cookies used to collect visitor use information on our website; except where indicated above, no personal information or data is stored.  The cookies collect information in an anonymous form, including numbers of visitors, where website visitors have come to our site from and the pages that they visited.  The information is used to help improve our website and our user-experience. 

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.

Analysis services, in general, collect information about how visitors use a website; this may include which pages are visited, how long visitors remain on a particular page and if error messages are generated when trying to access a particular page or area of the site.  However, these cookies do not collect any personal data and are anonymous; the data is merely aggregated to allow improvements to the functionality of the website.