We take great pride in the services we deliver. Our two decades’ worth of experience working with customers across all kinds of industries means we take inspiration from absolutely everywhere, helping us to think differently and apply innovative ideas that you may never have even considered. We believe our methodology is a simple but effective one; we offer all the advice you need to shape your IT solution into something truly game-changing, design a plan to match you with the right technologies that will transform your business, deliver your solution with integrity and care, and provide all of the support thereafter.
While our expertise is broad and covers many specialisms, first-class support is at the heart of what we do best. We consistently demonstrate impressive SLAs and excellent service from a highly qualified team, earning us a strong reputation among our customers which has meant that 75% have been with us for more than 5 years. All our services are founded on the core principles that make up how our business is run, ensuring that you’re getting the best out of us at all times, and thanks to our network of partners, the best available technology too.
We’ve been delivering exceptional technology solutions to our customers for over 20 years. This experience has meant that we’ve practically seen and done it all, so when you need advice there’s no better place to go.
The secret of good solution design is understanding - your challenges, your goals, your needs. For us, everything starts with you. We’ll present our solution design in clear, easy-to-follow language and break everything down so that you know exactly what’s involved, the detail behind our suggestions, and why our plan will result in a more successful outcome.
We work tirelessly to ensure that your project is delivered on time, on budget, and with the minimum of fuss. Orchestrating everything from the integration of new technologies with your existing systems to the important commercials surrounding your solution, we keep you abreast of how things are progressing at every stage and help you feel as involved as you want to be.
You want your IT to just work all of the time, and so do we. We have a proven track record in IT support and pride ourselves on delivering a service that helps unburden your team, provides a rapid response to your issues, and solves problems before you’re even aware of them. We do support better than anyone, offering flexible packages to suit every budget and requirement.
When you’re faced with a problem, you want to know that someone is waiting at the end of a phone with a solution. 95% of all our calls are resolved at the first-line of support.
We promise the peace of mind that if something goes wrong with your hardware, we’ll be on-hand to fix it. Our pragmatic approach considers commercials, helps consolidate your services, and uncomplicates administration.
We don’t just want your managed service to be good, we want it to exceed your expectations. Grounded in common sense, our services are flexible, scalable, and deliver the outcomes you seek.
Our custom HPE Care Pack Look-up tool allows you to quickly track and manage all of the warranties connected with your equipment in one convenient place – and all for free!
We don’t do complicated and that shapes our attitude to everything. It’s something that has stood us in good stead with organisations who want to spend less time worrying about their IT and more time focused on the core of what their business does.Our Approach
To modernise their infrastructure and make it ready to respond to the unthinkable, Arnold Laver – one of the UK’s leading timber merchants - turned to Highlander to transform the IT driving its business.
Building services engineers, Troup Bywater + Anders now recoups more than 100 hours of lost employee productivity every week after deploying the latest in enterprise storage.
To cover shortfalls in knowledge and resource, UK Broadband complements its own team with specialist skills that help run the critical databases that underpin their services.
A hybrid infrastructure has enabled The Bulwell Academy to put the right foundations in place to help technology play a fuller role in their learning environment.