Uncomplicated:
Services
Excellent service meets exceptional technology
Get in touchBusiness IT services
Advice
We’ve been delivering exceptional technology solutions to our customers for over 20 years. This experience has meant that we’ve practically seen and done it all, so when you need advice there’s no better place to go.
Design
The secret of good solution design is understanding - your challenges, your goals, your needs. For us, everything starts with you. We’ll present our solution design in clear, easy-to-follow language and break everything down so that you know exactly what’s involved, the detail behind our suggestions, and why our plan will result in a more successful outcome.
Deliver
We work tirelessly to ensure that your project is delivered on time, on budget, and with the minimum of fuss. Orchestrating everything from the integration of new technologies with your existing systems to the important commercials surrounding your solution, we keep you abreast of how things are progressing at every stage and help you feel as involved as you want to be.
Support
You want your IT to just work all of the time, and so do we. We have a proven track record in IT support and pride ourselves on delivering a service that helps unburden your team, provides a rapid response to your issues, and solves problems before you’re even aware of them. We do support better than anyone, offering flexible packages to suit every budget and requirement.
Helpdesk
When you’re faced with a problem, you want to know that someone is waiting at the end of a phone with a solution. 95% of all our calls are resolved at the first-line of support.
Maintenance
We promise the peace of mind that if something goes wrong with your hardware, we’ll be on-hand to fix it. Our pragmatic approach considers commercials, helps consolidate your services, and uncomplicates administration.
Managed Services
We don’t just want your managed service to be good, we want it to exceed your expectations. Grounded in common sense, our services are flexible, scalable, and deliver the outcomes you seek.
Care Packs
Our custom HPE Care Pack Look-up tool allows you to quickly track and manage all of the warranties connected with your equipment in one convenient place – and all for free!
Our approach
Direct and uncomplicated
We don’t do complicated and that shapes our attitude to everything. It’s something that has stood us in good stead with organisations who want to spend less time worrying about their IT and more time focused on the core of what their business does.
Our ApproachCase Studies
To modernise their infrastructure and make it ready to respond to the unthinkable, Arnold Laver – one of the UK’s leading timber merchants - turned to Highlander to transform the IT driving its business.
Building services engineers, Troup Bywater + Anders now recoups more than 100 hours of lost employee productivity every week after deploying the latest in enterprise storage.
To cover shortfalls in knowledge and resource, UK Broadband complements its own team with specialist skills that help run the critical databases that underpin their services.
A hybrid infrastructure has enabled The Bulwell Academy to put the right foundations in place to help technology play a fuller role in their learning environment.
