As much as we would love to think that it does, IT doesn’t run smoothly all of the time. When the unexpected eventually does strike, it means your people’s productivity is put on hold, or your customers are inconvenienced, or your critical data is put at risk – in an instant, the usual equilibrium of your business’ IT is completely thrown off-balance. It’s important, therefore, to know that in those moments of need, someone is always ready to help and waiting for your call.
We’re proud of our exceptional Helpdesk service, and that’s largely down to the friendly, knowledgeable team of qualified professionals we’ve assembled who know just how to respond to your problem. It’s our guarantee that you’ll never waste time on the phone trying to explain your situation to an automated system, or spend hours on hold being passed between different departments, but instead have your issue dealt with by real people who genuinely care about getting you straight again, and fast. All you have to do is call our freephone number, and you’ll be onto one of our first-line agents and one step closer to a resolution. It’s why customers from all over the UK now turn to us to keep their tech and their people operational.
Support is one of the fundamental pillars of our business, so the standards we set for ourselves are always very high. That’s why we’re able to deliver impressive SLAs that see 95% of all calls solved at our first-line of support. In the rare event that we’re unable to resolve your issue this quickly, you’ll instead be connected with a solutions specialist who will draw on their first-hand experience to talk you through a remote fix. Should you still require further, more hands-on support, we’ll send a field engineer out to your site to assess the situation and take the necessary steps towards achieving a resolution. We want to get you back up and running as soon as possible, so do whatever we can to see your IT is working as it should, ensuring that you and your team are once again free to focus on what you do best.
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