As your desire to use increasingly sophisticated technology grows, so does the need to have professional business IT support backing you up. Technology has a powerful role in value creation – whether that’s helping your people do more, accelerating processes, or unlocking undiscovered intelligence. But sometimes IT goes wrong. Usually in a small way, but sometimes with more far-reaching impacts. Therefore, how you can respond in this moment is critical.
Highlander has been providing managed IT support services to our customers since the very beginnings of our business. Over 25 years we’ve learnt what’s important when it comes to delivering uncomplicated IT support you can depend on.
When a problem arises, you’ll speak to a friendly, knowledgeable member of the team who can start to help from the first moment. There’s no call logging or message taking, but someone to genuinely get stuck into your issue. We have three lines of support, each one more knowledgeable than the last, to progress any potential issue, ending in experts on-site if required. We’re very proud that 95% of all calls are dealt with at our first-line of support.
We use smart technologies to monitor all your systems. It means we know exactly what’s going on and can predict and remedy potential issues before you even know you’ve got a problem.
There’s nothing worse than knowing you’ve got an issue, but not knowing what’s being done about it. That’s why we’ll constantly keep you abreast of what steps we’re taking to help and what, if anything, we need you to do. In our experience, keeping people informed is a key factor in gaining trust and providing reassurance.
In the event of an issue you need to know when you’re going to get a response. We offer a sub-60-minute response time for all our IT support customers, so there’s little, if any, waiting around for someone to help.
Our services are built to be flexible and affordable – to suit every budget and requirement. As your business changes, your IT support will be ready to change with you – you won’t be locked into something no longer fit for your need. And if you think you need something out of the ordinary, just ask. The chances are we’ve already seen or done it before.
We’re ready to offer as much or as little IT support as you need. If you’re starting from scratch, we offer valuable reassurance while you focus on running your business. Alternatively, if you already have your own IT team we can unburden them of day-to-day distractions, so they can focus on more valuable projects.
To modernise their infrastructure and make it ready to respond to the unthinkable, Arnold Laver – one of the UK’s leading timber merchants - turned to Highlander to transform the IT driving its business.
Building services engineers, Troup Bywater + Anders now recoups more than 100 hours of lost employee productivity every week after deploying the latest in enterprise storage.
To cover shortfalls in knowledge and resource, UK Broadband complements its own team with specialist skills that help run the critical databases that underpin their services.
A hybrid infrastructure has enabled The Bulwell Academy to put the right foundations in place to help technology play a fuller role in their learning environment.