The secrets behind our services revealed

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The secrets behind our services revealed


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We pride ourselves on great customer service and world-class solutions. That’s why so many of our customers choose to come back to us time and time again to support their IT – we do what we say we’re going to do and we do it well. No matter how trivial or tricky the challenge, we always see things through to the very end. That’s the Yorkshire in us.

What truly sets us apart, though, is our dedication to you. We don’t deal in templates or issue out carbon copies of the same service to all our customers, but appreciate that every single business we work with is completely unique. So that’s how we approach each case. We take our lead from you – your ambitions, your needs, your preferences – and spend time getting to know your business to better
understand the outcomes you’re looking to achieve. We’ll then work backwards from these outcomes, using them to shape our strategy and tailor our service around you, so we can most effectively get your IT from where it is now to where you want it to be.

No two days are the same


Over the twenty-five years that we’ve been in business, we’ve received thousands upon thousands of requests for our IT services, and no two have ever been the exact same. We work with organisations across all markets, both in the public and private sector, all over the country and beyond, and every one of these businesses has different goals, working hours, user counts, site locations, and pain points. It’s for this reason that we’ve made certain our services are extremely flexible and ready to adapt to whatever your individual requirements may be. Whether you’re a retailer seeking IT support to cover weekend shifts, or a healthcare professional reliant on rapid IT response for your most critical equipment, we’ll build a bespoke service plan that ensures you’re getting what you need, whenever you need it.

We recently delivered on this promise to one of our existing support customers. With hundreds of managers stationed all over the UK, the company decided to host a meeting in a central location to conduct training workshops for all managerial staff over a weekend. Before this could go ahead, however, they experienced an unexpected system failure on the Friday night which, if not fixed quickly, meant they would be unable to deliver the training the following morning. Highlander’s engineers were prepared and willing to travel to the site outside of working hours to apply an immediate fix to the customer’s system, allowing them to pick up where they left off as if nothing had happened. We go above and beyond for our customers, always driven by our core values.

We think differently


We also realise that sometimes what you need from your IT service will change. You may look to extend what your contract covers at seasonal peaks due to an influx or reduction in staff, or require greater support towards the end of each month or quarter to bolster your backup or data security. You might have c-level staff that work abroad at different points in the year and want fast, to-the-point support instead of having to log calls, or need cover to cater for different time zones during the summer holidays. Our highly scalable, versatile IT services offering makes all this possible. Whatever your need, we’re here to make it happen.

Most importantly, we think differently. We take all of the knowledge we’ve accrued from working with all kinds of different businesses and apply this expertise to your IT, putting forward innovative ideas that you may never have even thought of. All this is underpinned by our simple yet effective methodology; we offer valuable, straightforward advice you can trust that breaks down both the technical and commercial aspects of our proposed solution, design a comprehensive, cost-effective plan that outlines all the logistics surrounding our intended approach, and deliver everything involved in your solution, from its implementation to a post-project knowledge transfer for your staff. We’re also renowned for our exceptional ongoing IT support following the project’s completion, which is why 75% of our support customers have been with us for 5 years or longer.

We haven’t been stumped yet


There’s no challenge we’ve come across that we haven’t yet been able to rise to. Regardless of the magnitude or complexity of your IT requirements, we will do whatever we can to find a solution that works for your business. With over two decades’ worth of experience to call upon, there’s very little we haven’t seen or done, so no matter how outlandish your request, we’ll deliver.